Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam. The book is available on Amazon
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Life cycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Life cycle provides effective and efficient IT services.
- Offers an introduction to IT service management and ITIL V3 service strategy
- Highlights the topics of service design and development and the service management processes
- Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
- Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
- Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.
If you prefer self-study over the more expensive training course, but you don’t want to skimp on information or preparation, then this study guide is for you. Available on Amazon
ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®.
IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolution in information technology that precipitated the need and inspiration for ITSM.
The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM. On Amazon now.
Please note: There is a companion PDF that is available after you have purchased this audiobook. Follow the instructions in the Introduction chapter to receive your companion PDF.
In this book, you will receive a crash course that will introduce you to everything you need to know in order to pass the ITIL® v3 Foundation certification exam. This book covers just the essentials with no fluff, filler, or extra material, so you can learn the material quickly and conquer the certification exam with ease. This book assumes that you have no previous experience with the ITIL® v3 framework and will teach you the bare minimum you need to know in order to take and pass the ITIL® v3 Foundation certification exam on your first attempt. This book will NOT teach you everything you need to know to be efficient or effective in implementing the ITIL® v3 Framework in your organization. This text is designed to get you to pass the certification exam, not to make you an expert in ITIL®. Due to the design of this text, we will move at a very quick pace through the material. If you read this entire book and take the practice exams located at the end of the text (scoring at least an 85% or higher), you will be ready to take and pass the ITIL® v3 Foundation exam on your first attempt! On Amazon
This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification.
Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hence it is strongly recommended to go through ITIL Terminologies chapter before proceeding further. Get it now from Amazon